top of page

Privacy

Privacy Policy

Engineering IRL recognizes the importance of protecting the privacy of our customers and other third parties who provide their personal information to us.

By using our website and products, you agree to our Privacy Policy and consent to the collection, use, and disclosure of your personal information as set out in this Privacy Policy.

1. Collection of Personal Information

We collect personal information that is necessary for our business functions. This may include:

  • Name

  • Residential or business address (including street number, street, suburb, state/territory, postcode, and country)

  • Email address

  • Telephone number

  • Transaction details (such as payment method)

  • Information required to fulfill our warranty obligations

  • Device identification information when you use a computer, smartphone, tablet, or other device to access our website, such as your IP/MAC address, session cookies, and your device IMEI number.

​

2. How We Collect Personal Information

Personal information may be collected when:

  • You make an enquiry or communicate with us (by email, telephone, social media, or any other means)

  • You register for an account with us

  • You place an order and subscribe to our special offer newsletter

  • You post a review on one of our review platforms or on our website

​

3. Use of Personal Information

We collect your personal information to sell and promote our products to you and to:

  • Provide you with the products you have ordered from us

  • Communicate with you via telephone or email (regarding your order, special offers, events, or other relevant information)

  • Provide your personal information to third parties, such as shipping/courier providers, to assist us in providing you with products you have ordered

  • Respond to any enquiries, reviews, or complaints made by you

  • Comply with any applicable laws or regulations

​

4. Disclosure of Personal Information

We may disclose your personal information for the following purposes:

  • To our employees, contractors, or service providers who provide services and functions on our behalf

  • To our related companies and brands

  • To our business advisors (including legal professionals, accountants, consultants) as reasonably required

  • To any person authorized by law, if required by law

  • For any other purpose permitted by law

​

5. Requesting Data Deletion

Engineering IRL respects your privacy and provides you with the right to delete your personal data that we have collected.

How to Delete Your Personal Data:

  • Before Logging In: You can request the deletion of your personal data at any time by contacting us via email at info@engineeringinreallife.com with the subject line “Data Deletion Request.” Please include your full name, email address, and any other relevant identifying information to help us locate your data in our systems.

  • After Logging In: If you have an account with us, you can initiate a data deletion request by sending an email to info@engineeringinreallife.com. Include your account details and specify the data you wish to delete.

  • Verification Process: Upon receiving your request, we will verify your identity to ensure the security of your data. You may be asked to provide additional information for this purpose.

  • Confirmation and Deletion: Once your identity has been verified, we will delete your personal data from our systems within 30 days. You will receive a confirmation email once your data has been successfully deleted.

  • Exceptions: Please note that in certain circumstances, we may be required to retain your data due to legal or regulatory obligations. If we are unable to delete your data for these reasons, we will inform you and provide details on the specific requirements preventing data deletion.

​

6. Website Analytics

  • To improve your experience on our site, we may use cookies. Cookies are an industry standard, and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website.

  • Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

  • Our website uses Google Analytics, a service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy.

  • You can opt out of Google Analytics by disabling or refusing cookies, disabling JavaScript, or using the opt-out service provided by Google.

  • Our website also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter, and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal information.

​

7. Data Processing in Compliance with Platform Term 4.b

  • Introduction: This section of our privacy policy is designed to comply with Platform Term 4.b. It explains how Engineering IRL collects, processes, and manages your data, the purposes for which we process it, and how you can request the deletion of your data.

  • Data We Process:

  • Personal Information: Data such as your name, email address, and contact details provided during interactions with Engineering IRL.

  • Order Information: Details related to your purchases, including shipping information and payment details.

  • Usage Information: Data about your interactions with our website, such as pages visited and products viewed.

  • How We Process Your Data:

  • Order Management: To process and fulfill your orders, manage payments, and handle returns or exchanges.

  • Customer Communication: To communicate with you regarding your orders, inquiries, and other customer service needs.

  • Marketing: To send you promotional offers and updates, provided you have opted in to receive such communications.

  • Website Analytics: To improve our website’s functionality and user experience by analyzing usage patterns.

  • Security: To protect against fraud and ensure the security of our platform.

  • Data Deletion Requests: You have the right to request the deletion of your personal data. To do so, please contact our Data Protection Officer at info@engineeringinreallife.com. Include specific details of the data you wish to delete and provide information necessary to verify your identity. We will process your request in compliance with applicable laws and regulations.

8. Opting Out of Communications

  • You are able to opt out of any communications or newsletters by clicking the “unsubscribe” link in the email received. Alternatively, you can email us at info@engineeringinreallife.com to request removal from our mailing list.

​

9. Contact Information

  • For any inquiries or further assistance regarding the deletion of your personal data or other privacy-related concerns, please contact us via email at info@engineeringinreallife.com.

​

10. Policy Updates

bottom of page